Intercity is unreliable and unsafe. Do not use their services!

I purchased 3 bus tickets with Intercity Xpress for 26 December 2022, but could not travel due to a medical emergency. I cancelled the tickets via email on 14 November and they advised that my refund would be processed soon. Today is the 6th of January. It has been almost 2 months since I cancelled the tickets and I still have not received my refund. I had to cancel the return tickets that I booked with Intercape as well and they refunded me within 5 working days. How is it every other travel company is able to assist so promptly but your company is taking 2 months even to just get back to me? This is the most pathetic and disappointing service I have ever received from any travel company. And it is terrifying to think that we put our lives in your hands by choosing your company for our travels, and yet this is how much importance you give to your customers. Such a simple thing as a refund is taking you guys 2 months. I shudder to think how your company probably handles more serious issues like road accidents, medical emergencies, etc, if you can't even handle a simple refund. You do not seem safe or reliable at all. On 26 December I emailed to follow up on the refund as arranged with your consultant Patricia Seyama. I have to chase after her to get a response to my emails. Last week she advised she would follow up with the accounts department and advise regarding the refund. She did not get back to me. When I sent her another follow up yesterday she responded that I must check back in with her next week. I must check back in with her? Are you kidding me? I've already been chasing you guys for my own money for 2 months now and yet I must be the one to check back in? Shouldn't she be getting back to me without me needing to check back in? Is that not her job? The person who has been assisting me on your whatsapp page is equally if not more useless. Her name is Bwenadette and she has been equally as unhelpful and useless as Patricia. If I do not hear back from your management team today with some sort of feedback regarding my refund, I will be posting about this on all my social media where I have over 10k combined followers. I will make sure to spread the word that Intercity is not a reliable company. Such appalling service. To have to chase somebody like this for my own money is a joke.