Intercity express poor service delivery

I purchased 2 bus tickets for the 17th of April. I requested a refund within within the stipulated time limit to cancel the tickets. I spoke to an agent by the name of Elma Ntoko and she logged the refund request. I have been calling and messaging them for the past two months to refund my money but they keep promising to check with their finance department and revert back to me. It is already the 6th of June and to date, I have not received my refund. I am very disappointed in the service delivery of this company. 😒