Intercity express poor service

So I am on a Vilamora branded bus coming from Durban KZN going to Ermelo Mpumalanga and I'm not very happy whats happening here. First bus air-conditioning is not working. I understand mechanical problems it happens no problem. Driver made us wait from 11:55am to 13:05pm for a mechanic that never showed up and no replacement bus. No problem, we carrying on without air-conditioning. Now the bus is picking up and dropping of so many passengers in short distances and keep in mind there is no co-driver so the driver is loading and off loading everyone's luggage him self which takes 15min to 30min to do when picking up and dropping of passengers. From my departure at 07:40am to now 14:59pm we have traveled 174km(6 hours - 174km). Now my ticket I bought says that I was supposed to arrive at my drop off location at 15:35pm and as I am writing this review it is 14:00pm and my GPS says we still have 5 hour to go until my drop off location which means I am going to arrive at my location 4 hours after what was agreed on with intercity express online booking (Budbus) now I'm not one to use the bus for long distance a lot but I know this is not how anyone like to struggle when traveling my advice. Pay more get better service, if you can't find a alternative or book your trip at least 10hrs before you actually have to arrive at your desired location when using intercity express