Intercity busses

Hi guys. Just wanted to let yourl know about my experience in this past weekend with intercity. I use this bus twice a month. Sometimes more often and this past week on Wednesday night(25/07/2018) to be specific. The bus departed at 8 at night and the arrival time was 4 the next morning which is 8 hours trip. The bus broke down at montrose halfway stop at around 1 in the morning. The driver decided to speak to other bus companies to take his passengers and split everyone up. Myself and 4 other people were told to get a a bus called APM. We got on and the bus took off and turned going back the way were coming from. So we informed the driver and we had to get off the bus on the highway at 2am and walk back to montrose where we waited around 2 hours for the mechanic to come and eventually the mechanic said he couldn't fix the problem. We then waited another 2 hours for another bus to come. We got onto that bus and he drove for about half an hour and then tells us that he's not going towards our destination. So we had to stop and jump into another bus. Eventually we reached our destination at 9 in the morning. We were basically on the road for 13hours without any compensation or even an apology . And it's not the first time this happened. For a customer that uses intercity very often. Since this is not the first time it happened to me using intercity, it safe to assume that their busses are not up to date with regular maintenance. Very unhappy customer.