Intercity Bus Liner bad bad service

On the 22 September 23 I bought a bus ticket from DBN to Humansdorp for 1 October 2023. I noticed an error with the times and had to cancel the bus ticket. after attempting numerous times to call the customer care number (which I could not get hold of), I could only whatsapp the liner to refund the bus ticket. The person who assisted me via the chat assured me that the refund for r1100.00 would be refunded ( the amount I paid for the ticket) and that it would take 15-21 working days to reflect on my account. To date I have been refunded R480.00. I tried the customer care line again and the call was dropped twice, I whatsapped the customer care number and i sent them all the information on 1 November 2023, I have not received a response. Ive emailed the customer care on 1 November 2023 and also have not received any response. This service is pathetic as they really don't care about their customers. Will definitely not be travelling with them ever again. Dont waste your money.