Intercity **** about taking 21 working days to process refunds!!! It’s been 2 months but we have still not received our refund 😡 worse them being dishonest has caused so much conflict at home to a point whereby I am no longer on speaking terms with my mot

I am really disappointed and hurt because On the 18th of July, I went to the Intercity office in town to request a refund for a bus ticket I no longer needed. They told me that I would receive my refund after 21 working days. Now, it’s the 17th of September, and I still haven’t received it. My mother has also inquired twice (if I’m not mistaken), and the response she got both times was, "Next week." I’ve tried calling customer care multiple times, but still nothing. This whole ideal has a caused a problem to a point whereby I am nolonger on speaking terms with my mother because she thinks intercity refunded the money and I was not honest with her. For intercity to treat us this way that time they are the only reliable bus we trust in Matatiele for long distance is sickening 🚮