Incompetence of intercity

I had booked the 11:45 bus from pta to pmb on Friday the 16th firstly the bus was 2 hours delayed and had so many unnecessary stops and now 10 years later, it has broken down in Harrismith. When you call customer services they refuse to help and are rude beyond measure. I'm now going to be stranded in pmb with no transport due to the company's incompetence. I will never use this sorry excuse for transport and suggest people never ever use it.