Ignoring refund

Title: Intercity Bus Company Ignoring Refund – Ticket STCUYVE

I am बेहद frustrated with Intercity Bus Company’s failure to process my refund.

I purchased a ticket for travel on 11 January 2026. I requested a refund in line with their policy.

I have sent FOUR follow-up emails:

* The first two were acknowledged with promises * The last two were completely ignored

To date, no refund has been processed.

This is unacceptable and a clear violation of the Consumer Protection Act. Customers cannot be treated like this after payment has been made.

This matter has now been escalated to:

* National Consumer Commission * Consumer Protector * Pending Small Claims Court action

I expect immediate resolution and payment of my refund.

#Intercity #ConsumerRights #SouthAfrica #CPA