1 reviews | Active since Nov 2016
Horrifying Service
<p>I had a bus ticket booked for the 29th of June 2017 2 weeks ahead from Heidelberg to Hibberdene for 21:45 to 5:10 arrival time in Hibberdene. There came 3 Intercity Xpress busses which was full every time and they said I must wait for the next bus, I waited till past 23:oo on the 29th then there came a bus there was one seat open on that bus. Don't you people know how a booking system works....? The seat that they gave me was so broken I nearly sit on the floor, my back was so sore. It slides to the front every 5 minutes. Halfway I couldn't take it anymore in Harrismith I went to the bus driver And asked him if he maybe can't give me another chair cause I saw the 2 front seats were open but his bags was standing there. He had such a ugly behavior, and said I must sit there. And trow his stuff on the ground. So I sit there. It made me feel so uncomfortable and afraid. At Durban Station the bus then was again delayed so we had to wait again. We supposedly must have arrived in Hibberdene at 5:10 we arrived there past 7:00 am the morning of the 30th of July. The bus ticket said that we will arrive opposite the Engen garage, not 500meters on the main road where the bus driver tod me to get of. So I asked him but the ticket said opposite the Engen garage in Hibberdene,he told me I can walk there. So I had to walk with my coffin which don't have wheels, my big sports bag, handbag and laptop for 500meters to the garage where I was supposed to be dropped off, and where I told my parents to get me. I'm disgusted with the service of the bus and the attitude of the bus driver after I had to pay R460. 00 and couldn't sleep at all because of the broken seat. I will never in my life go with the Intercity Xpress again and I will tell everybody of this terrible Service. It was very dangerous for me to walk 500 meters with all my luggage woman alone. And the bus was delayed by 2 hours. This is unacceptable and I want my money back, I don't want a complimentary ticket cause that service was terrible and my life was in danger. I'm gonna share this on social media as well. Cause this is unacceptable *********. The registration of the bus us INT CITY 7 ZN.</p>
Good day
I just want to find out, I post this 3 days ago, I still haven't had any response from Intercity Xpress, when will this be sorted...?
Good day
I just want to find out, I post this 3 days ago, I still haven't had any response from Intercity Xpress, when will this be sorted...?
Horrible Service - Still no Response I'm disgusted.....
I had a bus ticket booked for the 29th of June 2017 2 weeks ahead from Heidelberg to Hibberdene for 21:45 to 5:10 arrival time in Hibberdene. There came 3 Intercity Xpress busses which was full every time and they said I must wait for the next bus, I waited till past 23:oo on the 29th then there came a bus there was one seat open on that bus. Don't you people know how a booking system works....? The seat that they gave me was so broken I nearly sit on the floor, my back was so sore. It slides to the front every 5 minutes. Halfway I couldn't take it anymore in Harrismith I went to the bus driver And asked him if he maybe can't give me another chair cause I saw the 2 front seats were open but his bags was standing there. He had such a ugly behavior, and said I must sit there. And trow his stuff on the ground. So I sit there. It made me feel so uncomfortable and afraid. At Durban Station the bus then was again delayed so we had to wait again. We supposedly must have arrived in Hibberdene at 5:10 we arrived there past 7:00 am the morning of the 30th of July. The bus ticket said that we will arrive opposite the Engen garage, not 500meters on the main road where the bus driver tod me to get of. So I asked him but the ticket said opposite the Engen garage in Hibberdene,he told me I can walk there. So I had to walk with my coffin which don't have wheels, my big sports bag, handbag and laptop for 500meters to the garage where I was supposed to be dropped off, and where I told my parents to get me. I'm disgusted with the service of the bus and the attitude of the bus driver after I had to pay R460. 00 and couldn't sleep at all because of the broken seat. I will never in my life go with the Intercity Xpress again and I will tell everybody of this terrible Service. It was very dangerous for me to walk 500 meters with all my luggage woman alone. And the bus was delayed by 2 hours. This is unacceptable and I want my money back, I don't want a complimentary ticket cause that service was terrible and my life was in danger. I'm gonna share this on social media as well. Cause this is unacceptable *********. The registration of the bus us INT CITY 7 ZN.
Horrible Service - Still no Response I'm disgusted.....
I had a bus ticket booked for the 29th of June 2017 2 weeks ahead from Heidelberg to Hibberdene for 21:45 to 5:10 arrival time in Hibberdene. There came 3 Intercity Xpress busses which was full every time and they said I must wait for the next bus, I waited till past 23:oo on the 29th then there came a bus there was one seat open on that bus. Don't you people know how a booking system works....? The seat that they gave me was so broken I nearly sit on the floor, my back was so sore. It slides to the front every 5 minutes. Halfway I couldn't take it anymore in Harrismith I went to the bus driver And asked him if he maybe can't give me another chair cause I saw the 2 front seats were open but his bags was standing there. He had such a ugly behavior, and said I must sit there. And trow his stuff on the ground. So I sit there. It made me feel so uncomfortable and afraid. At Durban Station the bus then was again delayed so we had to wait again. We supposedly must have arrived in Hibberdene at 5:10 we arrived there past 7:00 am the morning of the 30th of July. The bus ticket said that we will arrive opposite the Engen garage, not 500meters on the main road where the bus driver tod me to get of. So I asked him but the ticket said opposite the Engen garage in Hibberdene,he told me I can walk there. So I had to walk with my coffin which don't have wheels, my big sports bag, handbag and laptop for 500meters to the garage where I was supposed to be dropped off, and where I told my parents to get me. I'm disgusted with the service of the bus and the attitude of the bus driver after I had to pay R460. 00 and couldn't sleep at all because of the broken seat. I will never in my life go with the Intercity Xpress again and I will tell everybody of this terrible Service. It was very dangerous for me to walk 500 meters with all my luggage woman alone. And the bus was delayed by 2 hours. This is unacceptable and I want my money back, I don't want a complimentary ticket cause that service was terrible and my life was in danger. I'm gonna share this on social media as well. Cause this is unacceptable *********. The registration of the bus us INT CITY 7 ZN.