********** service

I am appalled at the ********** service I got while traveling with my 2 daughters( aged 2 and 7 years) with the Intercity Express bus on Thursday morning!!! A 6-7 hour trip turned into 12 horrifying hours. The bus left Durban station as scheduled at 08:45, made a stop at PMB to pick up more passengers. Shortly after leaving PMB the bus "broke down" on the side of the road, the driver said there was a problem with some pipe/belt.

A mechanic was sent to try and fix the bus- which proved to be unsuccessful as we were told we would be put into another bus that was going to JHB. We waited in the scotching sun- at this time the air-cons in the bus were no longer working, so being outside or inside of the bus made no difference.

The bus arrived after more than an hour of waiting but there weren't enough seats!!! So my 2 year old daughter was on my lap from Howick to JHB the whole way- which was unfair as I had paid for a seat for her. We received no apologies whatsoever from the company. I think I deserve a full refund for her. To make matters worse was that on both buses the toilets were not working.

I am never recommending this bus to anyone, stay away from Intercity Express!!! What a disgusting service we received.