Extremely bad service, do not use Intercity at all!

No customer service. Got an sms that the bus is delayed by an hour and a half, I confirmed the delay with thecall centre stating I should be at the station an hour before the delayed time. When i got to the station an hour and 15mins before the dwlayed time the bus already left. When following up with customer service I was told different stories and eventually when I spoke to the supervisor Yolanda Vilakazi, she was uninterested to assist me, not even getting back to me regarding my request for a refund. I feld targeted as a single mom.