Excellent Service from Adfoncina Gatsi at Intercity/Eagle Liner

I purchased an Intercity bus ticket and upon payment it deducted money twice from my bank account. Just the next day I informed their Call Centre and would talk from one call centre agent to another, including so called Supervisors who in turn could not help me. I found myself having no choice, but to travel on Intercity Xpress again 3 months down the line and I expressed my grievances to the lady who served me and she promised to do her best to assist. To cut the long story short, this lady by the name of Adfoncina Gatsi really went out of her way to assist including phoning me back with feedback and replying to emails (something that the Call Centre NEVER did). After exactly 97 days I got my money back and a BIG THANK YOU to Adfoncina for finally Exceeding my Expectations. It’s people like you who still know what service means and do it from the heart.