Eagle line/ intercity express ****med me

I've booked a bus ticket on 6 September 2024 online on the eagle liner/ intercity express bus site. Ticker was scheduled for 26 September 2024 on. 23 September I canceled and told intercity to move the date to 24 October 2024 they told Me to Pay am extra fee and I did.. up to today they haven't send me the ticket I've send intercity express countless email wanting my refund back they hasn't responded. Ticket ***. I'm a very disappointed customer