Disorganised company with filthy buses and office

I booked the 19:45 pm intercity xpress bus to margate for 8 March 2024. They brought us an unclean bus (920/921 can’t remember which one between these two) which smelled really bad (toilet smell). After we complained they gave us an Eagleliner (downgrade). We left Pretoria Bosman station an hour late. We arrived at Durban station around 6:30 am. Just before the off-ramp to Port shepston, the driver stopped. He was on a call with another driver who was requesting him to wait for him to add his 3 passengers into our bus. We waited and later complained that we are running late. They driver was so rude when passengers addressed him and threatened to leave one at that robot (before the off ramp). It is then that he drove off seeing that we were not happy with him.

Now I got delayed to a funeral because this company is so disorganised and its office and buses are filthy.