Disgusting service, disregard of passengers

This isn't my only bad experience with the bus just my latest. Bus I booked was meant to leave at 8:50 am Park station on 23 December 2017 and arrive Margate 18:45. The bus left at 11 am, and it wasn't even intercity but a hired stabus. We were never told what the issue was or informed buses would be late. Agents that were around just kept saying buses were on the way and to wait a little longer. At 11 we departed in the stabus and arrived at Durban station after 6pm. Durban passengers got off then all of a sudden a lady working for the bus came and told us on the spot that due to the stabus being a hired bus it can't go any further than Durban and we're transferred to an eagle liner bus that stank and had no assistance in getting our luggage out of the stabus. We had to figure it out. The eagle liner bus driver had never driven down to the south coast before and had to be directed by passengers on the stops he had to make. It was so bad that after dropping off passengers in port Shepstone he just got on the n2 to kokstad believing he was going to Margate and never checking with us where he was going. On top of that changing gears for him was an absolute struggle and the bus still had to travel to Johannesburg after leaving us in Margate. Intercity agents never contacted or directed him on where to go. These people have such disregard for passengers it's unbelievable and it's not that they don't know customer care but simply not giving a damn....and that attitude must also come down directly from their bosses or owners because how can you be unsympathetic towards people that had to stand two hours in front of you. I am personally never using that bus again and I will make sure no one close to me ever uses that bus. Disgusting!!!