Disgusting service and ********* behavior

The bus going from Midrand to Pinetown was neat and we drove well, however, the bus that drove us from Pinetown to Midrand was a disaster from the start. My daughter went to the bus driver twice to mention to him that the bus doesn't sound right, and was told that there is nothing wrong and that she must sit down. I then went to the driver and told him the same thing and he told me to go sit and that the bus is fine. We were an hour out of Ladysmith when the bus broke down. My daughter went to the toilet and when she got back she told me that the toilet doesn't have water and doesn't flush. We waited an hour for a mechanic to come out. The mechanic said to the driver that he cannot see what is wrong with the bus, we then waited another hour for a different mechanic to come out, just to be told the same thing. Only then a different bus was dispatched to collect us passengers. We waited for 2 hours for this new bus of which the chairs were not bolted in correctly and was lose, there were no seat belts and the driver was rude. He didn't want to stop in Harrismith for us to get food and water, when he did shop he told us that if we are not on the bus in 20mins he is leaving us behind. We reached Heidelberg and he shouted at the passengers that are going to different destinations to get off the bus and rushed them all. When we got to Midrand, he continued to rush us off the bus and in that moment I had forgotten my laptop bag. When contacting their customer care line, they don't answer the calls, their whatsapp line is as slow as can possibly be with no feedback when requested. This is absolutely disgusting service and ********* behavior.