Disgusting and Pathetic service from Intercity Xpress

This is the most disgusting and pathetic service I have ever received from any transportation company. Intercity Xpress has no communication skills and no way of customer treatment. I have booked a bus to Johannesburg and the time it was meant to leave was 20:20 on the 15/04/2024 it was 8:30 I tried to get information on where the bus is because it was late I tried calling with no luck. They then gave me a WhatsApp number which I used. And at 9:03 they still couldn't reply to me to say where the bus is. It is raining people have work the next day and this is the way we get treated. The saddest part is I WhatsApp the number and say hi and ask about the bus and the person can't even greet they just say give the ref number and then worse part is I send numerous messages after that and don't get no response 33 minutes later. The bus is currently an hour late and still no news of where they are.