Disappointing Travel Experience: Consistent Delays, Service Downgrades, and Appalling Bus Conditions

I had a very bad experience with the Intercity Express on Thursday, August 8th. I booked a 9 PM bus from Park Station to Margate, but it was an hour late, and there was no communication about the delay. Then, on Sunday, August 11th, I booked a 9 PM Intercity Express from Durban Station to Park Station, only to be informed that the service would be provided by Eagle Liner instead (which is a Budget liner). Despite booking a Mainline service, I was told just 30 minutes before the trip that it had been downgraded to a budget line without any refund or compensation. I would not recommend booking this bus service and don’t be fooled by their slogan (THEY DON’T EXCEED EXPECTATIONS AT ALL). They do not prioritize customer service. On one occasion, I travelled with them from Durban to Johannesburg and the bus smelled of sewage. The service is truly pathetic.