*****ed service and reckless behavior.

I booked two Luxury tickets from Jhb Park Station to Durban Station on the 10/09/21 for 21:35. My wife and I boarded the Luxury bus at 21:35 then drove to Heidelberg, apon arrival the driver asked me to step out of the bus as he wanted to have a word with me, I already knew something was up because the whole way he and the co-driver were having a discussion about who would confront me and if I were to fight it they would leave us there, and why couldn't he just talk on the bus. When we stepped out, he said that there was apparently no space on the bus that we just came in and that we needed to move to another bus this being an Economy bus. I've taken pics to help compare the two busses. The reason I'm having issues accepting this is because I specifically paid more for the Luxury bus, please give some clarification on how this works and how do we get reimbursed.

To add to this awful experience, our new driver is now holding he's phone to he's head for over 20 minutes swerving through the delineators from single to double lane and got caught by a speed trap passing through Van Reenen all while on the phone. I'm sitting directly behind him and have a video to support.

Please do respond, I've been using this liner for over 15 years on and off and I've never been through this with any bus liner for that matter