******* INTERCITY XPRESS ********** BEWARE SOUTH AFRICA

This is the most appalling bus service, my son and I had the displeasure of receiving today, 05/12/2018.

Not only the services awful, the call centre agents are absolutely dim witted, brainless and unhelpful, they do not know what they are doing. They cannot give me any information as to what the reason for the bus breakdown was, the time of arrival, whether the breakdown was satisfactorily repaired, or whether the reason for the breakdown would possibly re-occur.

Nobody advised us that the bus would be delayed by more 4 and half hours. And getting information from the call centre is also a huge disappointment. If the consultants ever answer their telephones, they drop the call because they are too *********** or lazy to assist. Then when they eventually do answer they not very helpful at all. Again *********** and inept . They also place you on hold for anything from 30 minutes to an eternity.

I am demanding a refund for the atrocious service I have received. My son has to sit and wait in this dangerous South Africa where muggings and ******ies are the order of the day, due to the incompetence of this company. Had they communicated that the bus would be late, I would have been able to make alternate arrangements. But clearly the company does not care about its customers it only cares about the dollar bill, at the expense of unsuspecting customers. But they didn't even bother to give me that opportunity. The manager, Dikeledi Walstroom is never available, always in an unending meeting. Mogabi Mahasha, Kholeka Zendetha, Dineo, the Supervisor together with their manager (Dikeledi Walstroom) are all very s****ed and accomplished ********* **********, impersonating customer care consultants.

They are bold faced *****, when you call, every different consultant that you speak to says that the bus will arrive in 15 minutes, when you call 30 minutes later, they say the bus will arrive in 45 minutes and so the story continues.

My son is a scholar and obviously quite vulnerable with luggage. This is any would be ********’s easy target.

Again, I am completely and utterly disappointed with the abysmal and inexcusable service, and their blatant lies. I feel it is my duty to warn other unsuspecting South Africans out there, to not use this company, rather use Grey Hound or another bus operator.

Beware South Africans, Do Not Use Intercity Xpress