Complaint: Delayed Refund for Bus Service

Dear HelloPeter Team,

I hope you are well.

I am writing to lodge a formal complaint regarding a refund I have been waiting for from Intercity Bus Service. Despite following up with their customer care team at ***, my issue remains unresolved.

I requested a refund for a bus service that was not delivered as expected, and I was assured that the matter would be processed. However, it has now been an extended period, and I have yet to receive my refund or any clear communication regarding the delay.

This experience has been frustrating and disappointing, especially given the lack of transparency and responsiveness. I would appreciate your assistance in escalating this matter so that it can be resolved promptly.

Please let me know if you require any additional information, such as booking details or proof of payment.

Thank you for your support.

Kind regards, Nokuphiwa Katom Ticket Number: STC2DTJ01