Complaint

We bought 2 tickets at Intercity express to Pietermaritzburg at Park station for 1.15pm at 12.15 pm .We later phoned at 12.40pm to inform them them to postpone to 8pm as we could not make it since we were busy trying to get the death certificate for my sister .Whose child was also going to be travelling since she needed it .Please note we did not ask for a refund but for us to be able to be put in a bus for 8pm.They refused for us to postpone and asked us to phone head office. We spoke to Pumzile at head office who was so rude and couldn't even help us .They told us to return the tickets with no refund of which we did .Imagine *****ing from kids who just lost their mother .I hope they get rich with that R340 .