COACKROACH INFESTATION ON BUS

<p>Please be advised that I took Intercity Liner from Lakeside Mall on Friday afternoon and was so appalled with the service rendered.</p> <p>I am a frequent passenger of your bus services to and from JHB – DBN/DBN-JHB.</p> <p> </p> <p>Firstly let me begin with the issue at hand. I was travelling with my 6 year old child on board your liner, upon boarding this bus on Friday we sat towards the back of the bus.</p> <p>When we sat, all we saw was ****roaches walking all over, on the windows, coming out of the panel between the body and glass, ****roaches of all sizes which was so disgusting.</p> <p>When I approached the driver he didn’t seemed concerned at all, saying “oh I’m just the driver and nothing can be done.” He gave me a telephone number to contact his manager which was incorrect.</p> <p>Eventually I got hold of the contact centre and spoke to Junaid and advised him of the situation at hand and he said that he was going to organise us another bus, which did not happen.</p> <p>My 6 year old was so afraid to sit on the seats of the bus and was actually traumatised with that incident. If we had got bitten by these ****roaches we would have gained Leprosy.</p> <p>Eventually when we arrived at Heidelberg the inspectors saw exactly what I was speaking about and made arrangements for me to get into another bus.</p> <p>Once Basheer spoke to Thulani and asked if there was space for me he just left me there with the inspectors and drove off, I would like to know if something happened to me how would your company explain to my family which bus roster/schedule I was meant to be transported.</p> <p>Then I phoned the call centre again by then Junaid was gone off duty and I spoke to a very rude lady called Patience who doesn’t know the meaning off customer service.</p> <p>I must say that Basheer is not a very well trained customer service employee. I would certainly look at this in a very serious light.</p> <p> </p> <p>I want a complete detailed explanation on your cleanliness and hygiene policy of your organisation. I’m expecting a full report on my horrific experience with your company. My son is currently still traumatised and he is currently not sleeping in his own bed.</p> <p>Kindly note that your urgent feedback on this matter is required. Due to the nature of my experience I will, depending on your feedback make a decision on whether or not to speak to the department of health.</p> <p> </p> <p>PRIOR TO POSTING THIS I SPOKE TO JUNAID WHO ADVISED THAT ALL OF MANAGEMNT WAS IN A MEETING, I CALLED YESTERDAY AS WELL AND WAS ADVISED THE SAME THING.</p> <p>I SENT THROUGH AN EMAIL Tue 2016/11/08 09:48 AM TO CHE CUSTOMER CARE EMAIL, BUT SURELY THEY DON'T KNOW TH MEANING OF CUSTOMER SERVICE.</p>