Cancellation of ticket

Here’s the corrected version of your text:

I called customer care because I wanted to cancel my ticket as I was no longer traveling. They told me the line was long and advised me to text them on WhatsApp. The policy stated that I could only cancel the ticket 6 hours before departure. I also tried canceling online, but the system instructed me to go to a station, without specifying which one.

I called customer care at 9:00 AM, fully aware of their return policy, expecting assistance. However, I waited on the call and never got through to an agent. I then texted the WhatsApp number, but they only responded at 12:00 PM. From there, it was a series of questions that took nearly 6 hours to resolve, yet I was still not refunded, and no further updates were given.

Their service is poor, and they clearly do not care about their customers and from the looks of things I won't be getting my money back.