Busses on Intercity xpress are badly maintained. And the people running the business definitely do not care about customer satisfaction

First of all. Received a message 25 mins after the bus was supposed to arrive Citing technical difficulties. The bus then arrived an hour and a half late. For most of our trip the bus was battling But from petermaritzburg the bus was driving at 20km all the way to Durban and even when arriving in Durban they didnt want to send another bus. Only after the drivers refused to take the. Bus any further did they relent. After a bus was supposed to be sent and waiting for us in Durban. One good point 5 stars to the drivers who got us as far as Dirban. Their names are Ntshontsho and Curtis. They are brilliant drivers. Pity your busses are not as good as your drivers.