Bus service

On the 4th of January I booked two Intercity Express tickets from Joburg to Port Shepstone. I tried to change the departure point from Midrand to Park Station and was advised that I need to do so 3 hours before departure at park station, the bus leaves park station at 9 and I need to be at work at 7:30, this was obviously no a great solution. I tried amending it at Checkers Atlas road and was unsuccessful. <br> <br> The teenagers were dropped of at the Midrand Starstop (N1) at 7am today, they call to confirm the bus details and I advise accordingly. At 8:30 they call again as they're still waiting for the bus. I call the customer service centre and had the misfortune of speaking to the very same call centre agent, Jabu Williams, who was unable to assist me yesterday. I ask him if the bus is delayed and he confirmed that the bus left at 8:10, after all the back and forth, I was told to simply buy 2 new tickets. <br> The teenagers confirmed that Grey hound, Intercape and Translux collected passengers but not intercity express. I've been promised a call back and I'm still waiting.