Bus Left passengers at Lakeside Mall

This morning we received a message to say that the Bus from Lakeside Mall to Durban is delayed. When we called Intercity Xpress to find out how long its delayed by , we were advised that it will be 30 minutes late, but in actual fact the bus was on time and passengers got left behind due to this message of it being delayed. We contacted them again notifying them and was advised that they waiting for feedback for a solution and they would call to inform. an hour passed and we called again to be informed that they waiting for the manager to return as the manager is at the bank. This is unacceptable.These passengers are an asset to the company and they being treated this way. They could have had a backup plan if something like this happens or someone next in charge to resolve such issues. Many would be returning back home possibly even returning back to work tomorrow but may have to miss work and loose a days pay due to the miscommunication by Intercity Xpress. I either want a refund together with the days pay lost or to reach Durban today as was planned. I would like feedback as soon as possible.