Bus late and did not stop

I booked a bus online which was supposed to leave Idutywa to Durban at 22:15 . . I waited and waited at the Bp Garage where its supposed to pick me up . Only for the bus to arrive at 02:32 and did not even bother to stop , passed me at a very high speed . I want my money . I want my money . The inconvenience of waiting in the rain . Not even a text telling about the delay nothing. I want mu money ASAP