Bus did not arrive and no communication for the delay

Hi all, I just want to express my disappointment with this company called intercity. They are the most unorganised company. My first experience was their bus getting stuck after Marrianhill toll plaza. It took them two hours to get an alternative bus to come assist us. As I’m typing we’ve been waiting for more than an hour for the bus that was initially supposed to collect us from Vereeniging. Now we are waiting at Villiers Engen garage for the bus to pick us up, the driver doesn’t know where the bus is. He tells us that they haven’t called him to communicate the buses’ ETA. Talk about incompetence and inconvenience, I have booked an uber to come pick me up upon arrival which again I will have to incur costs that the won’t be covered as soon as I arrive in Durban. As cheap as they are, rather book a flight earlier to avoid this nonsense or use another bus line.