Bus company do not care about their passages.

Yesterday my wife and I booked the bus from PMB to Edenvale. The bus arrived an hour late and no one informed us. We had to go and ask the staff. Secondly the bus broke down near halfway. The driver nor the staff informed us what us happening. The driver just lie to us. We were stuck from 13h30 to 17h30 without food and water. After 4 hours on the road, another bus came and took us. At Heidelberg we had to move into other bus but the driver spoke another language which we could not understand. We had to continue ask. As per out tickets we should have reached Edenvale at 16h40 but we only got there at 23h28. My wife could not take her meds on time yesterday because we were stuck before half way with no food. And she is sick at home now. We only got home at 23h45 and I had to get up at 04h00 this morning for work. There do not care about the passages, how and when the passages go home from the stop, if passages have water or food to have, if old passages need to take meds. Some passages have pictures of the bus dash showing that the bus had an issue with the engine. I wish we all get reimburse.