Bad service from Bus Drivers

Worst night on 28 December 2024 travelling from East London Royal Hotel 16:45 to JHB the bus got stuck in a place with no network at night around 12 midnight travelling with my 3 year old and 9 month baby. Service 7961 bus number 994 . Very bad communication from drivers to commuters they treat us like we nothing. We tried asking what was happening with no answer until we heard them say passengers going to Welkom and Bloemfontein must take the bus that stoped there and said all Eagle Liner ticket holders must also board the bus that stopped. Still with no clear explanation on what is going on. We waited there for 2 hours in the cold and they told us there is no bus coming we will wait for mechanic to come so we can leave until a bus stopped around 3am in the morning. We boarded that Eagle liner bus with Registration KX11KY GP . The assistant driver or the driver who was sleeping at the back told me that I can't make my child sit on a chair because my ticket is from the Intercity Express Bus but when I check the prices they all the same price but my child is not allowed to but she have a ticket and there people with children without tickets sitting down which felt like **************. I didn't stop there the same driver is now swearing at me in Park station in the morning and starting to talk about the issue we had with the child which it felt like unfinished business on his end. I am really disappointed on your service especially if we paid our hard earned money