Bad service especially with urgent matters and refunds, not to say feedback.

Good evening

Please see attached bus ticket which was cancelled, more than a week before the departure date of 30 May 2024.

I do understand there are waiting periods and processes. However, I have been following up and promised that my refund is with Finance for Payment.

I have an emergency in Pretoria and was supposed to leave by 2 July already. I couldn't because of the delay in my refund.

I have been awaiting the payment and have been patient up to now.

I have been waiting 43 Working Days - excluding Saturdays, Sundays and public holidays....

Do you think it is fair to ignore my day by day WatsApp messages with no one responding or providing any feedback?

I truly need to get to my daughter in Pretoria. I don't work and dont earn any income, therefore I need that money to be able to buy a new ticket.

Can someone please get me the branch manager's email address or any feedback on my request for my refund.

I don't like to go the legal routes, because everyone must work to live, but if I don't hear about my refund, I shall forward all the whatsapp requests for updates and all correspondence as evidence, to involved the public via Newspapers and Media Platforms as well as friends and family who travels many times per month.

I've worked at a highly corporate place long ago in payments and authorisations for payments departments and I know you can definitely make a plan.

This is getting on my nerves now.

All that I want is my refund.

Trusting you can resolve this urgently.

Thank you in advance.

Regards, Daleen Prinsloo ***