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Tshegofatso M
1 reviews | Active since May 2024
06 Jun 2026, 22:41
Bad service
I bought an inter city bus ticket from Shoprite earlier this evening @ 18:08 , departure from Durban Station at 22:00 , to Johannesburg , however I realised that I will not make it on time to Durban Station, I called customer care 1hr 20min before the departure time, and I received a horrible service from 2 agents, Redwaan Mthethwa and Palesa, instead of giving me a solution, they told me I need to do reschedule 24hr prior to my departure time. How can I reschedule 24hr prior when I bought the ticket within 4 hrs? They told me I have forfeited my trip and there is nothing I can do
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Tshegofatso M's updateReviewer Update
07 Jun 2026, 15:24I went to Pietermaritzburg bus station, and they told me my ticket was still valid, and I used the very same ticket to travel to Johannesburg. Meaning the 2 agents I spoke to were just telling me total nonsense. A big company like Inter city does not need such employees, they are bringing the standard of the company down, they don't belong there.
TM
Tshegofatso M's update07 Jun 2026, 15:24
Reviewer Update
I went to Pietermaritzburg bus station, and they told me my ticket was still valid, and I used the very same ticket to travel to Johannesburg. Meaning the 2 agents I spoke to were just telling me total nonsense. A big company like Inter city does not need such employees, they are bringing the standard of the company down, they don't belong there.