Bad service

Best service from this bus company, Bus did not arrive for deputure from Newcastle, KZN to Johannesburg on the 30/11/2025 , expected rime was 14:40, only after 2 hours they send a message saying the trip has been canceled due to technical issues, they don't care about customer service, logged a case for refund on the 30th and today is the 17th and no feedback as yet for the refu d