Bad service

I bought a ticket from kokstad to jhb on the 19th August. The bus never pitched up. I called their office and was told that they will call me back for an update. And that never happened. I had to buy ticket for another bus the following day. On the 21st of July I requested for refund , was charged cancelation fee and told that my money will be deposited after 15 days which never happened. When I finally went to park station today the foreign lady at the ticket office was very rude. These guys they must step up or close the shop whilst still early