BAD CUSTOMER SERVICE FROM INTERCITY XPRESS (EAGLE LINER) BUS COMPANY

This BUS COMPANY SHOULD BE CLOSED DOWN! HORRIBLE CUSTOMER SERVICE! 17th July 2023, I was scheduled to leave Big Bird Midrand at 17h30, enroute to Port Elizabeth. That bus was on time. Took us to PARK STATION, where we had to disembark and was told that another bus is coming that will take us to Port Elizabeth. We arrived at Park Station at 19h00, we were there for 2hrs. No one of the Intercity Xpress Personnel team come to us to explain the reason for delay. I had to phone my husband to let him know the situation. He called the customer service center, spoke to a lady named Elma. Waited 30mins for a response and was told the bus will be arriving between 30 to 40mins. It was CHOAS AND UNSAFE. There was no communication from anyone of the Intercity Xpress team regarding the delays:( Eventually some official or who ever came and sorted out the 4queues that was waiting for a bus heading to the Eastern Cape. Bags were not even tagged to indicate that it belonged to me.

No one at the Call Centre ever returned a call to my husband. Up until now, NO ONE PHONED:(:(

We left Park Station 21h19 that evening. I arrived in Port Elizabeth (18/07/2023) just before 13pm. I should have arrived in Port Elizabeth 8h20am in morning.

No one had the decency to apologize to us, the Paying Clients. The branch in Port Elizabeth blames Johannesburg. This is pathetic service. They are ******** and Uncompassionate, and blatantly showed me that they don't care about our safety. The gentle man at the Port Elizabeth branch made it clear that I should just go ahead and lay a complaint. His attitude is that of "What Ever."

I will never ever use this bus company or recommend anyone to use it.