AWFUL, APPALING SERVICE BY INTERCITY EXPRESS

I booked an Intercity bus night service from Benoni to Durban, on the 20th of December, all hell broke loose. The bus was meant to arrive in Benoni at 20h45, but at 21h14, I received an sms stating that there is a bit of a delay and they will be using a Velamora bus coach. The Velamora bus on pitched at 23h50 with no apology at all from the driver or Intercity. Along our trip the bus stopped at the Sasol garage in Reitz and no person boarded or embaked the bus. At 04h00, on the 21st of December 2018, the bus came to a halt at the Engine garage in Bergview as it ran out of diesel. Again no apology or explanation from the driver. It took more than 30 minutes to get the bus started as it stopped about 30 metres from the pump. Eeventually after 20 litres of diesel was filled in the bus started and the had to meve closer to the pump. As the bus was filling up we realise that the right back tyre was flat or had a puncture, which meant we could not continue with the trip, I think that was around 05h10. The driver informed us that we have to wait for 07h30 for Super Quick in Harrismith to open up, so he can drive there with an unsafe bus so he could replace the tyre. As I was rushing to a wedding I had to make other arrangements to get to Durban and I hiked and a good samaritan gave me a lift to Durban at a cost. I have been calling Intercity Express call centre to no avail for a refund as they failed dismally to offer a complete service. At first I was told that the manager is the only persom that can approve the claim for refund and I should call when he/she is at work. The send call on Sunday the 23rd I was told that the manager is still not at work and they will call me as soon as the manager arrive, unfortunately that did not happen. I callled again for the 3rd time on the 27th of December, after 17 calls that are either dropped or answered and the person on the other end just kept quite. This has bee the most horrible and tragic non service I have ever received from any service provider. My only request is to be refunded as Intercity failed to deliver the service at the agreed time. ANGRY CUSTOMER, who vows to not make use of Intercity Express services ever and will continue to spread the word to others if not refunded in full.