APPAULING SERVICE

On Sunday the 27th I was on the 12:15 bus to Jhb Park Station from Durban Station, firstly we were in the bus for 6 hours straight in the south African heat with NO AIRCON. The bus then broke down on the side of the road somewhere in Harrismith. We waited 4 hours with very little communication on what exactly is going on. Eventually the second Bus arrives and our stuff were taken out from one bus to the next still ZERO communication so we then assumed for ourselves that its the alternative bus. After 4 hours of being stuck the alternative bus did not have a food stop, we were hungry but nonetheless we eventually got jhb. The scheduled arrival time was 19:00 and we only arrived at 23:00. Upon arrival NO apologies or explanations were recieved we had to take out our own luggage out the bus. The whole experience was Appauling. If thats not bad enough the following day one expects a call or email from the company, ZERO. After calling in to lay a complaint with a Dineo she was fairly sympathetic and helpeful and promised her Manager Dikeledi will call me back in max 24 hours. 24 hours later still NO call from her. I call back again and once again I was promised a call back & NOTHING