a Refund due from 24 Nov 16 and getting excuses

On the 24th of Nov I made a booking with Intercity Express with ref ELIX ********** for my nephew to travel to Durban. The first booking gave me an error and later the charge came through on the card for R220. I called the customer care and they confirmed two charges for R220 and later R440 for the two teenagers (kwanele Ndlovu and Lonwabo Chonco). They told me to send an email requesting refund which I did and a Lineo Msmango attended to my query and I was told the money will be refunded to my card , later asked to send my banking details and gentlemen called me back on the 19th of Dec at 06h34 to confirm money will be refunded. Until today o refund has been made into my card and when I call I keep getting excuses and the call centre agents now says they can't see anything on the system.

Please can I get my refund of R220 back. You did not provide any service for this money and it was collected in error. Stop giving excuses and running away from paying me back.