Wrong Bus

I am so disappointed in the service my Dad received this morning when boarding the Intercape bus. My dad was supposed to be in Durban by 16H00, 04 August 2022. When my Dad checked in, he was directed and onboarded to a wrong bus (still Intercape) but the bus was travelling to Bloemfontein - Toursim Centre. Firstly, 2 Intercape employees assisted him and helped him onto the wrong bus, secondly, the bus crew didn't make an announcement to say where the bus was headed, and thirdly no one checked his bus ticket to make sure he was on the correct bus once boarded. When the Durban bus left, didn't they realise that they are one passenger short and the Bloem was one person over. Imagine how shocked and surprised I was getting a call from my Dad telling me that he's on the wrong bus to Bloemfontein. And then when he gets to Bloem he was told there was nothing they can do he HAS to sit and wait for the next bus at 19H00. I am appalled at the service my Dad received, very disappointed, a whole day wasted because of Intercape employees who don't know how to do their jobs. DO BETTER BY YOUR CUSTOMERS!