Wrong booking by intercape not willing to change!

Never ever travel with Intercape! Yesterday I emailed Intercape Windhoek to book a ticket for Saturday. They rep**** I must come to the office. Bought the ticket in office for satuday only to find out on Saturday its wrongly booked for Friday. Their phones are down so only way to communicate via email to which the reply is always come to the office. Intercape is not willing to take responsibility for their mistake of making a wrong booking that I was supposed to check the ticket but not once did the attendant say \heres your ticket please check the date and times.\" Human errors can occur when an attendant books a wrong ticket but that does not mean that only the customer is to suffer the financial loss. Terrible and inconsiderate service!"