Worst travel experience

Booked 3 tickets for a sleep liner for 10:15am. We get to the bus shuttle, they check us in and we proceed to the bus, to our surprise, the bus is a mainliner and not what we initially paid for or booked. We request for assistance or an explanation from the stuff and all we got was “this is the bus that’s available. It’s either you want to get home or not.” We had to beg the staff to do their job and find out what’s happened. After an hour of back and fourths and passengers not allowing the bus to leave the station, we get assistance and a sleep liner is on its way but can only accommodate 11 passengers out of the whole lot. No apology for the inconvenience or actual remorse from Intercape staff.

The sleep liner eventually gets allocated and all passengers are moved. The mechanical problems start and we wait 2hrs30 minutes for assistance.