Worst service Intercape -10

Well well...Intercape bus number 053, from Johannesburg to East London. First I went to purchase the ticket , the lady at the counter assured me that they would be charging ports as I asked her if all buses in Intercape have one. That's what she said to me , cause I told her I need my phone to work incase my laptop died. Upon my arrive to the bus at 6pm yesterday mind you the bus leave at 6h30pm but left at 7h15 pm with no explanation at all from the staff, mind you if you come late they won't wait or call you and ask why you late. So the left whilst inside I tried to ask the guys on duty some questions concerning the trip and charging ports , the gentleman said he was coming throughout out the whole he never even came back to ask what I wanted or why I called him. The seat belts don't even work at , here they advertising that the bus goes through a safety check , if it did the seat belts would working but nada at all. The stuff were not helpful at all mind you they advertise that they go through an extensive training but I saw yesterday through out today morning the bus driver and the stuff were just hired off the street and put there. Because the service received was so poor that I would advise anyone to use the bus line. They first **** to me and no one was helpful or there to explain why we had left late and worst of all the belts were off I mean literally off!!