Worst service from intercape. During the trips and from customer services.

My son and I took the bus from Margate to Midrand. The bus was dirty, the bathrooms were filled with pooh, periods and stank all the way to Durban. The windshield wipers were not working and it was pouring with rain.

The driver was a sweetheart at least.

Not the best first experience for my son.

The worse trip however was on the trip from Midrand to Margate.

We were putt on a big sky bus (bus number 853). The bus had problems and stopped 3 times. The driver was absolutely ******. He did not respond to us in English at all. He looked me in the eyes and ignored us or spoke in another language.

Nothing on the bus was working. Not the charges, tv, bathrooms or aircon. It was hot and horrible and left us feeling completely disappointed. The tickets weren't cheap either.

Please see attached to see my tickets.

My son was horrified. And traumatized as no one could tell us what was going on and the driver even drove the bumper off the bus.

Customer service kept saying they logged the fault and apologized, when I said I was not satisfied with this response (we had paid R2500 for two people) I got a voucher of R189 discount on my next trip. However, it expires in October. Why would I subject my son to this torture again? Very very disappointed in the service from Intercape.