Worst Service ever, no punctuality!

I had already sent a review on my terrible experience with intercape from Durban to Eastlondon on 21 June 2024,unfortunately i had to use the same service provider returning to Durban on 1 July 2024. As per ticket, one had to be there before 9.50 am, I was there at 9.15 am. Bus was to depart at 10.20.HOWEVER Bus did not arrive!! Bus arrived at above 1140 am and only left Eastlondon Windmill at about 12. The bus scheduled to arrive at 935 pm in Durban, never took place! Arrived in Durban @1220 This morning. This is totally not acceptable. I was scheduled to return to work today, and i was unabled too. My husband also did not go to work as he had to wait up all nite to fetch me and its not safe at Durban station that part of night. Other commuters had to still obtain ubers that part of night. No explanation or apologies given for late arrival! No proper routine checks done to ensure all passengers were on board after each, yet short 15 min break as they were running late. One of the passengers was also left behind at Butterworth!! Intercape needs to justify all this. Passengers were furious! At times they would stop and open the door etc.,whilstcwaiting for a stop and go, or whilst waiting due to other reasons. This is a hugh safety risk considering hijacking and ******ies on the lonely roads. The Heaters were on on very high temperatures. We Requested Airconds to be on on low temperature, This was on for fee minutes then back on to Heat. Other Commuters wad so angry as well and said they wluld never use Intercape ever again. The only Emphathy i have for the Drivers on such long trips from capetown to Durban, Roads dnt have lighting, very bad conditions for them to be driving for such long periods. Thankyou for arriving safely but otherwise, please note i do not recommend Intercape to the public!!!