Worst service ever

I am extremely disappointed and disgusted with the service I received from Intercape. First they kept the heater on after a couple of us at multiple times asked the driver to switch it off. Then the driver kept of either switching the toilet services off or he forgot to switch it on and again a couple of us at multiple times had to remind the driver to switch it on. Then the toilet was absolutely disgusting, it smelled constantly and it made me gag multiple times. When this was given to the driver as a reason why we need tobuse the fuel station toilets, we were met with attitude. Then the major reason is, a couple of us were suppose to be dropped at Durban Station at the specified time as specified on our bus tickets, that was the reason why we chose this specific bus time, but the driver kept on dropping and picking up people which caused us to be dropped off 4 HOURS TO LATE FOR OUR LIFT!!!! Now we had to please and explain as to why we are late for our destination and we are being reprimanded for this, for something that we had no control over... This is absolutely unacceptable from Intercape. I want this matter further investigated. Intercape bus number 722