Worst service ever

I am very angry and disappointed with the way my wife was treated today, the bus left me at the station, we were there ontime at (00h35) but due to their negligence and lack of professionalism they left me, we asked every intercape mainliner that came in and the response she got was that her bus is still coming without even checking her ticket. Only to find out that her bus came and went while she was there waiting and she didn't notice it because it was a white bus written BiGsky not intercape and nobody bothered to inform her that she will be using big sky and not intercape.

She was stuck at Sasol garage alone and and she is a woman imagine.

Can someone please get to the bottom because I want my money back.