Worst service by far

Hi Hello Peter,

On Sat I booked a bus ticket - Intercape bus departing from Butterworth on Wednesday 29th to Johannesburg.

On Wed 29th @10:18 received this sms 'Dear Intercape client.Due with taxi strike bus will not depart in Butterworth pls try an alternative stop.We apologize for the inconvenience.Thank you Intercape'

I called them and was told that I should go to either East London or Umtata to catch the bus there. When I asked if I was going to be reimbursed the amount I spent on the transport for inconvenience I was told no I won't be getting any reimbur*****t.

My issue is 1. There is no taxi strike in Butterworth, they **** to me and other clients. 2. The sms they sent was sent late and I felt that I was being inconvenienced as I booked this ticket over the weekend but no communication was made at all so that I could make other arrangements. 3. Both consultants whom I spoke with were not helpful towards my situation. 4. No solutions were made except for transferring my call to complaints department even though I asked for a supervisor. 5. They had no clue why the Butterworth stop was closed and kept on lying about the taxi strike. 6. The call alone lasted for 30 minutes and I wonder if it was them who called me, would they have let it pass that unresonable time or what would have happened. 7. The first English speaking consultant transfered my call to Xhosa speaking consultant after I have asked for a supervisor or manager and that was plain demeaning. 8. If that route is not operative why is the business continuing to sell it online, by doing so it's misleading us clients and now I must wait for a credit card reversal for something that they are aware is not operative. 9. If our business is not needed by them they can stop us from supporting them and choose their clientele as per their standards. We all matter and for the money I pay I expect to serviced with respect and dignity.

Their inconvenience has cost me dearly as I had to look for alternative means of transportation while waiting for their so called reversal {probably 72 hours} to be completed.

Intercape change your ways.