Worst experience from Intercape

I got the worst experience from Intercape. After purchasing a bus ticket online that was supposed to leave last Saturday. They told me that they did not receive any payment from me. I went from pillar to post trying to send them proof of payment. First I sent them a screenshot from my phone, they said they don't accept them, I sent them a bank statement reflecting the payment, even though time was against us, still they did not accept it.

I pleaded with the administrator, Rene Hendricks who was assisting me as I desperately needed to be in CPT on Sunday morning as I had a job interview on Monday. No response was given to me, instead she told me that she will refund me the money that they were still investigating, making me miss the opportunity that was awaiting me in CPT.

I ended up not going to CPT and missing the job of my dreams. It's now a week later, and I still have not received anything from Intercape. They saw the bank balance on my statement and I think a company that prides itself in caring for people and putting their customer's first would make alternative plan for their loyal customer.

I'm so disappointed in Intercape and the way they handled my case.