Worst Customer Service

<p>On Friday 26th May l bought a bus ticket for my mother traveling to Zimbabwe on the 27th. We arrived at Park Station at 8.20pm for check in as the bus was leaving at 7.30pm.</p> <p>l could tell something was wrong when at 7.45 we had not been checked in. After checking we proceeded to boarding were scores of passengers were standing out in the cold. According to the bus drivers of the two buses which were destined for Harare, the buses were full.</p> <p>I enquired with a gentleman who identified himself as a fleet controller but he was reluctant to speak to the passengers or just to calm them.</p> <p> </p> <p>as l type this complaint, we are standing in the cold bay at ark station with no idea what is going to happen. Women and children out in the cold as though they have no paid anything for a service.</p> <p> </p> <p>i assure you that l am going to write an article and publish all the pictures of stranded passengers. </p>